COD is a trust product, not just a payment method
The customer is saying: “I’ll pay if the parcel arrives and matches what I saw.” Your job is to make refusal feel unnecessary — accurate photos, honest timing, and a reachable phone number on the label.
The confirmation checklist (use every time)
Before you place an order with the network, lock these fields:
- Full name as on the gate/house.
- Mobile that actually rings + optional alternate number.
- City, area, street, house/flat, nearby landmark.
- Size/color/variant confirmed in text.
- COD amount the buyer expects to pay (no surprise).
Urban vs remote delivery expectations
Karachi/Lahore/Islamabad corridors move faster than interior districts. If you sell “2-day delivery” everywhere, remote buyers will refuse when day 5 arrives. Quote ranges; over-communicate.
Working with courier attempts
Couriers often attempt delivery multiple times before RTO. Tell buyers to keep phones on and share the tracking link. If the first attempt fails, message the customer immediately — many parcels are saved with a quick “please receive tomorrow 2–5pm.”
When to refuse to ship
No answer on confirmation. Address is only “near bus stop.” Buyer argues to lower COD after agreeing. Multiple failed deliveries to the same number last month. Walking away is cheaper than a guaranteed return.